Thoroughly research any product advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved. Feel free to ask back any questions and keep me posted.
If you have further problems reply back with results of each step. Older software may need to be installed in Compatibility Mode to run correctly. For USB it should prompt when to plug in the printer. Follow the setup screens closely as you install the software. Now is also the time to check for any newer printer firmware to install which matters a lot.Ħ) Extract Printer software, right click Setup file to Run as Administrator. Restart PC.ĥ) Go to the printer model’s Support Downloads webpage to download and install the latest full software package.
In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Rather than spending too much more time fiddling I'd simply Clean Install the printer which always works, lasts longer and actually saves time:ġ) Power up the printer, if wired unplug it's USB cable from PC.Ģ) Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.ģ) Use one of these methods to remove all of the old printer drivers:Ĥ) Now type Control Panel in Start Search, open CP, choose Icon View. You can run the Printer Troubleshooter at Settings > Update & Security > Troubleshoot. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.
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